NTI Remote Support

If you are an NTI customer and own one of our QuadStation desktop computers or laptops, we offer FREE remote tech support for you. If you have an issue with the hardware in your system and would like us to connect to your computer, please follow these instructions:

Stay here on this page and call us at 239.254.9206 to confirm that we have a technician available.​​

1. Open Chrome Browser .

2. Go to the NTI website at: www.NaplesTech.com

3. Scroll down to the flag icon at the bottom center of the page. Click on it.

4. Enter your 6 digit code provided to you by your technician in the box below:

Enter your 6-digit code here:


5. You will get a Support Logmein box that pops up prompting you to click SAVE. Then, another box that pops up at the BOTTOM of your Chrome browser. It should look something like this:

6. Click on RUN on the next box that pops up. It takes a minute here be patient….

7.  Then you will see a box like the one below, click on OK to allow us to complete the connection to your computer:

NOTES

If you have Windows Firewall turned on, you may also need to click on Allow Access

When we are finished the session is closed we will disconnect leaving nothing behind on your computer.